Also, my barista, Andrew Milstead, is moving to Seattle to be closer to his sister and work at another coffee shop there. I will always be his "bar back". I learned a ton from Milstead and I'm sad to see a master move on from the cities here.
Where am I going next? That's a good question. I'm looking for something where I can have fun with customers and work with my hands. Of course working a coffee shop is perfect for that, but there are other things. I also need to look forward to the future, I mean who knows what life could offer? Move to New York? Move to South America? One never knows...
But, just in case you are in need of someone who is excellent at customer service, customer retention and handy things... here is my resume.
Minneapolis, MN 55407 ph 651-226-0992
To obtain a position where I can exercise my customer service and technical skills. I enjoy close customer relations, helping goals to be met and problems solved. I work well with a variety of people and am able to work in a fast pace environment. I enjoy people, and doing a job well done.
➢ Minnesota Humanities Commission, Family Literacy Initiatives: Storysharing Family Literacy Training: Spring 2005
➢ Minnesota Humanities Commission, Teacher Institute: Somalian Folktales: Fall 2004
➢ Normandale Community College: Summer / Fall, 2003
➢ North Central University: 1 year, 2001 – 2002
➢ YWAM DTS graduated 2000 – 2001
➢ Central High School graduate Spring 2000
Paradise Roasters May 2007 to August 2007
Roast coffee according to roast master’s specification and environment to make any and all roast types on a production 35 lb roaster, as well as rotate and manage green coffee supply.
Kopplins Coffee August 2006 to Present
Assist customers in all aspects of service including running the cash register, making coffee, hot drinks, and stocking shelves in a fast pace coffee shop environment.
Nina’s Café May 2006 to August 2006
Assist customers in all aspects of service including running the cash register, making espresso drinks, stocking shelves, managing money, people and food preparation in a fast pace coffee shop environment.
Mill City Electric Inc. May 2006 to February 2007
1st year Apprentice
Assist in all aspects of Electrical work from residential to industrial, remodeling and new build; under the supervision of not less than one Master Electrician and/or one Journeyman Electrician.
Comcast October 2004 to May 2006
Communications Technician 2.
Location St. Paul, MN 1.Perform requested and non-pay disconnects, adhering to Comcast procedures and safe work practices, NEC and NESC requirements, and local ordinances in order to provide requested services. 2.Pre-wire single unit dwellings in order to provide “ready hook-up” capabilities. 3.Clean, maintain and stock vehicle and equipment in order to be prepared to perform required duties. 4.Inspect existing ground or make new ground according to the National Electrical Code (NEC) in order to protect employees, customers, and equipment from electrical shock or damage. 5.Complete associated paperwork with each work order in a timely manner in order to ensure all details of the work are recorded for entry in the customer’s account once the work is checked in. 6.During the course of normal day-to-day activities: a. Properly operate and maintain installation tools and equipment. b. Report need for vehicle repair or service when required and/or prescribed. c. Report any accidents, losses, injuries or property damage to supervisor and customer when appropriate. 7.Apply knowledge and skills of training on the job in order to prepare for transition to higher CommTech levels. 8.Perform other duties as requested by supervisor in order to achieve departmental goals and objectives. 9. Punctual, regular and consistent attendance. 10. Ability to work overtime as needed.
Tracy 1 Stop / Holiday Stationstore December 2002 to October 2004
Cashier / Customer Service Rep.
Assist customers in all aspects of service including running the cash register, stocking shelves, food preparation, and bulk propane distribution in a fast pace convenience store environment. I also have experience with Product ordering and money management.
Great Harvest Bread Co. November – December 2002
Cashier / Customer Service Rep.
Front counter customer service of taking orders during holiday peak season.
New Life Builders August – November 2002
Seasonal Carpentry Work.
Village Lawn Service May – August 2002
Seasonal lawn work / laborer.
Pioneer College Catering School year 2001 - 2002
Part time cook & dishwasher during college school year.
Messiah Episcopal Summer 2001
Summer intern Youth Leader.
YMCA Camp du Nord Summer 1997-2000
Seasonal camp counselor, cook, and full time maintenance staff person.
Now Sports Summer 1996 – Fall 1997
Bike builder & mechanic.
Kowalski’s Market Summer 1995 – Summer 1996
Customer service & Bag boy.
➢ Storyteller for a private audience (Minneapolis, contact Angela Goede, 651-274-6320)
➢ Storyteller at Jackson Preparatory School (St. Paul, contact Jen Thomas)
➢ Storyteller at Kopplin’s Coffee (St. Paul, contact Andrew Kopplin)
➢ Storyteller at Children’s Hospitals (St. Paul, contact Lori Olsen).
➢ Storyteller at Blondies Café (St. Paul, contact Alice).
➢ Storyteller at Eastern Heights Elementary (St. Paul, contact Peggy Thomas).
➢ Storyteller at Roosevelt Elementary (St. Paul, contact Miguel Luna).
➢ Storyteller at Prosperity Heights grade school, West St. Paul (contact June Berkowitz).
➢ Storyteller at Willow Pond Farm – Center for the Arts and Sciences (home school co-op, contact Jean Minger North Branch, MN 651-674-5891).
➢ Storyteller at St. Olaf College (contact Heather Limanen).
➢ YWAM DTS training (September 2000 – April 2001). Missionary and Cross Cultural training along with storytelling experience at the village of Minto, Alaska.
➢ Allina Hospice, Volunteer training for hospice, bereavement, and palliative care (1999 – 2000).
➢ Como Zoo, volunteering during high school years. Led educational programs for children.